{"id":2167,"date":"2022-03-16T11:30:24","date_gmt":"2022-03-16T10:30:24","guid":{"rendered":"https:\/\/muzeumpiernika.pl\/?page_id=2167"},"modified":"2026-03-13T17:20:52","modified_gmt":"2026-03-13T16:20:52","slug":"regulamin","status":"publish","type":"page","link":"https:\/\/muzeumpiernika.pl\/en\/regulamin\/","title":{"rendered":"Regulation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row el_class=&#8221;page1&#8243; css=&#8221;.vc_custom_1645991797094{background-image: url(https:\/\/muzeumpiernika.pl\/wp-content\/uploads\/2022\/02\/omuzeum.jpg?id=1558) !important;}&#8221;][vc_column][vc_raw_html]JTNDaDElM0VSZWd1bGF0aW9uJTNDJTJGaDElM0UlMEElM0NhJTIwaHJlZiUzRCUyMmh0dHBzJTNBJTJGJTJGbXV6ZXVtcGllcm5pa2EucGwlMkYlMjIlM0VTdGFydCUzQyUyRmElM0VSZWd1bGF0aW9u[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=&#8221;onas2n&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><strong>Terms and Conditions of the Ticket Reservation System rezerwacje.torunatrakcje.pl<\/strong><\/h3>\n<p style=\"text-align: center;\"><strong>\u00a71<\/strong><\/p>\n<p data-start=\"314\" data-end=\"606\">These Terms and Conditions apply to the sale of tickets and products through the <strong data-start=\"395\" data-end=\"426\">rezerwacje.torunatrakcje.pl<\/strong> system. The regulations of individual attraction organizers or direct sellers may impose additional obligations on purchasers that are not specified in these Terms and Conditions.<\/p>\n<p data-start=\"608\" data-end=\"883\">Each Customer, no later than at the moment of expressing their intention to enter into a distance contract with <strong data-start=\"720\" data-end=\"751\">rezerwacje.torunatrakcje.pl<\/strong>, shall have the opportunity to read and accept these Terms and Conditions and shall be informed about their rights and obligations.<\/p>\n<p style=\"text-align: center;\"><strong>\u00a72<\/strong><\/p>\n<p data-start=\"896\" data-end=\"1029\">By making a transaction through the <strong data-start=\"932\" data-end=\"963\">rezerwacje.torunatrakcje.pl<\/strong> service, the Customer may enter into a ticket purchase agreement.<\/p>\n<p data-start=\"1031\" data-end=\"1112\">Ticket sales through the <strong data-start=\"1056\" data-end=\"1087\">rezerwacje.torunatrakcje.pl<\/strong> system are conducted by:<\/p>\n<p data-start=\"1114\" data-end=\"1205\"><strong data-start=\"1114\" data-end=\"1162\">TO-TUR Toru\u0144ska Turystyka El\u017cbieta Olszewska<\/strong><br data-start=\"1162\" data-end=\"1165\" \/>ul. Rabia\u0144ska 9<br data-start=\"1180\" data-end=\"1183\" \/>87-100 Toru\u0144, Poland<\/p>\n<p data-start=\"1207\" data-end=\"1252\">(hereinafter referred to as the <strong data-start=\"1239\" data-end=\"1251\">Operator<\/strong>)<\/p>\n<p data-start=\"1254\" data-end=\"1279\">Contact regarding orders:<\/p>\n<p data-start=\"1281\" data-end=\"1342\">phone: +48 56 663 66 17<br data-start=\"1304\" data-end=\"1307\" \/>email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1314\" data-end=\"1342\">rezerwacje@muzeumpiernika.pl<\/a><\/p>\n<p style=\"text-align: center;\"><strong>\u00a73<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Procedure for Concluding Agreements and Making Purchases<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"1418\" data-end=\"1667\">Tickets are sold through the <strong data-start=\"1447\" data-end=\"1455\">PayU<\/strong> transaction service via websites within the <strong data-start=\"1500\" data-end=\"1531\">rezerwacje.torunatrakcje.pl<\/strong> domain, as well as at partner stationary sales points. Tickets purchased at a sales point are considered sold at the moment of payment.<\/p>\n<\/li>\n<li>\n<p data-start=\"1418\" data-end=\"1667\">When ordering Tickets and making payments, the Customer is obliged to exercise due diligence. Providing incorrect data that prevents the identification of the Customer may result in refusal to record the payment and cancellation of the transaction.<\/p>\n<\/li>\n<li>\n<p data-start=\"1418\" data-end=\"1667\">Online payments are processed by <strong data-start=\"1952\" data-end=\"1965\">PayU S.A.<\/strong>, headquartered in Pozna\u0144, Poland (60-166 Pozna\u0144, ul. Grunwaldzka 186), entered into the Register of Entrepreneurs maintained by the District Court Pozna\u0144 \u2013 Nowe Miasto and Wilda in Pozna\u0144, VIII Commercial Division of the National Court Register under number <strong data-start=\"2224\" data-end=\"2242\">KRS 0000274399<\/strong>, with a share capital of <strong data-start=\"2268\" data-end=\"2285\">PLN 4,944,000<\/strong>, fully paid, tax identification number <strong data-start=\"2325\" data-end=\"2346\">NIP 779-23-08-495<\/strong>, REGON <strong data-start=\"2354\" data-end=\"2367\">300523444<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a74<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Reservation System<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"2406\" data-end=\"2530\">The online sales system is a free automated service that enables reservations and purchases of individual and group tickets.<\/p>\n<\/li>\n<li data-start=\"2406\" data-end=\"2530\">In order to use the online reservation system, the following conditions must be met:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"2618\" data-end=\"3225\">\n<li data-section-id=\"10afvgb\" data-start=\"2618\" data-end=\"2836\">\n<p data-start=\"2620\" data-end=\"2836\">acceptance of these Terms and Conditions, which constitutes a declaration of intent and creates legal obligations between the Buyer and <strong data-start=\"2756\" data-end=\"2804\">TO-TUR Toru\u0144ska Turystyka El\u017cbieta Olszewska<\/strong>, ul. Rabia\u0144ska 9, 87-100 Toru\u0144;<\/p>\n<\/li>\n<li data-section-id=\"15nkt0u\" data-start=\"2837\" data-end=\"2937\">\n<p data-start=\"2839\" data-end=\"2937\">completion of the required purchase procedures on the website <strong data-start=\"2901\" data-end=\"2936\"><a class=\"decorated-link\" href=\"http:\/\/www.rezerwacje.torunatrakcje.pl\" target=\"_new\" rel=\"noopener\" data-start=\"2903\" data-end=\"2934\">www.rezerwacje.torunatrakcje.pl<\/a><\/strong>;<\/p>\n<\/li>\n<li data-section-id=\"kj0uo6\" data-start=\"2938\" data-end=\"3054\">\n<p data-start=\"2940\" data-end=\"3054\">entering the Buyer\u2019s data, selecting the date and time of the show, and specifying the number and type of tickets;<\/p>\n<\/li>\n<li data-section-id=\"47n2w1\" data-start=\"3055\" data-end=\"3103\">\n<p data-start=\"3057\" data-end=\"3103\">verifying the correctness of the entered data;<\/p>\n<\/li>\n<li data-section-id=\"167t9qi\" data-start=\"3104\" data-end=\"3143\">\n<p data-start=\"3106\" data-end=\"3143\">accepting these Terms and Conditions;<\/p>\n<\/li>\n<li data-section-id=\"17cq8pi\" data-start=\"3144\" data-end=\"3225\">\n<p data-start=\"3146\" data-end=\"3225\">making the payment and printing the ticket or presenting it on a mobile device.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li>The ticket sales agreement is concluded by selecting the date and time of the show, the number and type of tickets, and making payment by the Buyer:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"3377\" data-end=\"3512\">\n<li data-section-id=\"1k79l46\" data-start=\"3377\" data-end=\"3439\">\n<p data-start=\"3379\" data-end=\"3439\">the full ticket amount in the case of an individual tourist;<\/p>\n<\/li>\n<li data-section-id=\"kej4n0\" data-start=\"3440\" data-end=\"3512\">\n<p data-start=\"3442\" data-end=\"3512\">a deposit or the full ticket amount in the case of an organized group.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li data-start=\"3514\" data-end=\"3741\">In accordance with the Regulation of the Minister of Finance of 26 July 2010, ticket sales conducted via online ordering and payment are not subject to fiscal registration; therefore the Buyer does not receive a fiscal receipt.<\/li>\n<li data-start=\"3514\" data-end=\"3741\">The Operator reserves the right to terminate online sales at any time for important reasons.<\/li>\n<li data-start=\"3514\" data-end=\"3741\">The Operator also reserves the right to cancel reservations containing incomplete or false information.<\/li>\n<li data-start=\"3514\" data-end=\"3741\">The Operator shall not be responsible for consequences resulting from incorrect or false data provided in the order form or for disruptions in data transmission during the purchase process.<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a75<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Account<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"4158\" data-end=\"4337\">In order to purchase tickets or make a reservation, the Buyer is required to create an account in the <strong data-start=\"4260\" data-end=\"4291\">rezerwacje.torunatrakcje.pl<\/strong> system and accept these Terms and Conditions.<\/p>\n<\/li>\n<li>\n<p data-start=\"4158\" data-end=\"4337\">After purchasing tickets or making a reservation, the Buyer receives confirmation both in the <strong data-start=\"4433\" data-end=\"4449\">\u201cMy Account\u201d<\/strong> section and by email.<\/p>\n<\/li>\n<li>\n<p data-start=\"4158\" data-end=\"4337\">From the account panel, before making payment for tickets, the Buyer may change the reservation date, time and the number of participants.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a76<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Invoices<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"4639\" data-end=\"4766\">The online reservation system allows the Buyer, after selecting the appropriate option, to receive an invoice for ticket sales.<\/p>\n<\/li>\n<li>\n<p data-start=\"4639\" data-end=\"4766\">The invoice is available in the Buyer\u2019s account created in the <strong data-start=\"4831\" data-end=\"4862\">rezerwacje.torunatrakcje.pl<\/strong> reservation system.<\/p>\n<\/li>\n<li>\n<p data-start=\"4639\" data-end=\"4766\">If a deposit is paid for a reservation for an organized group, the Buyer will receive information in their account about the <strong data-start=\"5009\" data-end=\"5028\">advance invoice<\/strong>. The final invoice will be issued after the remaining reservation amount has been paid.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a77<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Personal Data Protection<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"5160\" data-end=\"5363\">The data controller is <strong data-start=\"5183\" data-end=\"5205\">El\u017cbieta Olszewska<\/strong>, conducting business under the name <strong data-start=\"5242\" data-end=\"5290\">TO-TUR Toru\u0144ska Turystyka El\u017cbieta Olszewska<\/strong>, ul. Rabia\u0144ska 9, 87-100 Toru\u0144, Poland, NIP 9561008009, REGON 870613588.<\/p>\n<\/li>\n<li>\n<p data-start=\"5160\" data-end=\"5363\">Personal data will be processed solely for the purpose of ticket reservations and will not be transferred to other recipients unless necessary for the execution of the selected service, purchase, or handling refunds and complaints.<\/p>\n<\/li>\n<li>\n<p data-start=\"5160\" data-end=\"5363\">The legal basis for processing the data is <strong data-start=\"5641\" data-end=\"5739\">Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 (GDPR)<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-start=\"5160\" data-end=\"5363\">Providing personal data is voluntary, however it is necessary in order to conclude and perform the contract.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"5160\" data-end=\"5363\">The Customer has the right to:<\/p>\n<ul data-start=\"5884\" data-end=\"6139\">\n<li data-section-id=\"fuohpm\" data-start=\"5884\" data-end=\"5967\">\n<p data-start=\"5886\" data-end=\"5967\">request access to their data, correction, deletion, or restriction of processing;<\/p>\n<\/li>\n<li data-section-id=\"ufxjim\" data-start=\"5968\" data-end=\"6012\">\n<p data-start=\"5970\" data-end=\"6012\">object to the processing of personal data;<\/p>\n<\/li>\n<li data-section-id=\"3bs2vs\" data-start=\"6013\" data-end=\"6032\">\n<p data-start=\"6015\" data-end=\"6032\">data portability;<\/p>\n<\/li>\n<li data-section-id=\"1jodqcb\" data-start=\"6033\" data-end=\"6084\">\n<p data-start=\"6035\" data-end=\"6084\">lodge a complaint with the supervisory authority;<\/p>\n<\/li>\n<li data-section-id=\"1boxhvm\" data-start=\"6085\" data-end=\"6139\">\n<p data-start=\"6087\" data-end=\"6139\">withdraw consent to the processing of personal data.<\/p>\n<\/li>\n<\/ul>\n<ol>\n<li data-start=\"6141\" data-end=\"6230\">To exercise these rights, please contact us by email: <strong data-start=\"6195\" data-end=\"6230\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6197\" data-end=\"6228\">administrator@muzeumpiernika.pl<\/a><\/strong><\/li>\n<li data-start=\"6141\" data-end=\"6230\">Personal data will be deleted within <strong data-start=\"6269\" data-end=\"6279\">7 days<\/strong> of receiving a request sent to the above email address.<\/li>\n<li data-start=\"6141\" data-end=\"6230\">Personal data are not processed for automated decision-making purposes. Profiling carried out by the Operator does not result in decisions producing legal effects concerning the Customer.<\/li>\n<li data-start=\"6141\" data-end=\"6230\">Personal data are stored by <strong data-start=\"6554\" data-end=\"6583\">TO-TUR Toru\u0144ska Turystyka<\/strong>, ul. Rabia\u0144ska 9, 87-100 Toru\u0144, Poland.<\/li>\n<li data-start=\"6141\" data-end=\"6230\">Processing documents containing personal data on encrypted and password-protected portable devices with encrypted storage outside the designated data processing area is possible only with the consent of the data controller.<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a78<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Complaints Procedure<\/strong><\/p>\n<ol>\n<li data-start=\"6888\" data-end=\"6946\">The Buyer has the right to submit a complaint at any time:<\/li>\n<\/ol>\n<ul data-start=\"6948\" data-end=\"7031\">\n<li data-section-id=\"nv0uor\" data-start=\"6948\" data-end=\"6994\">\n<p data-start=\"6950\" data-end=\"6994\">by email to <strong data-start=\"6962\" data-end=\"6994\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6964\" data-end=\"6992\">reklamacje@muzeumpiernika.pl<\/a><\/strong><\/p>\n<\/li>\n<li data-section-id=\"xgd3m3\" data-start=\"6995\" data-end=\"7004\">\n<p data-start=\"6997\" data-end=\"7004\">by post<\/p>\n<\/li>\n<li data-section-id=\"1jjq3u6\" data-start=\"7005\" data-end=\"7031\">\n<p data-start=\"7007\" data-end=\"7031\">in person at the Museum.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"7033\" data-end=\"7124\">Complaints are processed within <strong data-start=\"7065\" data-end=\"7076\">30 days<\/strong>. The response will be sent by email or by post.<\/p>\n<p data-start=\"7126\" data-end=\"7196\">The Museum expresses its willingness to resolve disputes <strong data-start=\"7183\" data-end=\"7195\">amicably<\/strong>.<\/p>\n<p style=\"text-align: center;\"><strong>\u00a79<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Amendments to the Terms and Conditions<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">Customers may access these Terms and Conditions at any time via the link available on the homepage of <strong data-start=\"7356\" data-end=\"7387\">rezerwacje.torunatrakcje.pl<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">The Operator reserves the right to amend these Terms and Conditions at any time without providing reasons. Changes will be published as a consolidated text on the homepage of <strong data-start=\"7565\" data-end=\"7596\">rezerwacje.torunatrakcje.pl<\/strong>, together with information about the amendment.<\/p>\n<\/li>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">After publication of the information about amendments, the User should immediately review the changes. Making a reservation after such publication constitutes unconditional acceptance of the new version of the Terms and Conditions.<\/p>\n<\/li>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">Regardless of the above provisions, when the Terms and Conditions are amended, the Museum will present the new version to the User for acceptance during login.<\/p>\n<\/li>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">If the User does not accept the amendments, they should refrain from logging into the system and notify the Operator.<\/p>\n<\/li>\n<li>\n<p data-start=\"7254\" data-end=\"7388\">Failure to accept the amendments results in the inability to make reservations and continue using the system.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a710<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Final Provisions<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Contracts concluded under these Terms and Conditions are governed by <strong data-start=\"8374\" data-end=\"8388\">Polish law<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Information about amendments and the current version of the Terms and Conditions will be sent to registered Buyers to the email address provided by them.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Orders placed under a previous version of the Terms and Conditions will be processed according to the provisions in force at the time of the order.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Any disputes between the Seller and a Customer who is a <strong data-start=\"8751\" data-end=\"8763\">consumer<\/strong> within the meaning of Article 221 of the Polish Civil Code shall be resolved by a competent common court in accordance with the Polish Code of Civil Procedure.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Any disputes between the Seller and a Customer who is <strong data-start=\"8979\" data-end=\"8997\">not a consumer<\/strong> shall be resolved by a court having jurisdiction over the Operator\u2019s registered office.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Customers may access these Terms and Conditions at any time via the link on the homepage of <strong data-start=\"9179\" data-end=\"9210\">rezerwacje.torunatrakcje.pl<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">These Terms and Conditions may be recorded, obtained and reproduced by printing or saving them on an appropriate data carrier.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Matters not regulated herein shall be governed by generally applicable provisions of law.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">These Terms and Conditions do not exclude or limit any rights of a Customer who is a consumer under mandatory provisions of law.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">In the event of any conflict between these Terms and Conditions and mandatory provisions of law granting rights to consumers, such legal provisions shall prevail.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">These Terms and Conditions are effective from <strong data-start=\"9772\" data-end=\"9788\">1 March 2021<\/strong>.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">Purchasing tickets through the System constitutes acceptance of these Terms and Conditions.<\/p>\n<\/li>\n<li>\n<p data-start=\"8305\" data-end=\"8389\">For travel agencies that have concluded agreements with the Operator, these Terms and Conditions constitute an <strong data-start=\"9995\" data-end=\"10023\">annex to such agreements<\/strong>, and purchasing tickets through the System constitutes acceptance of them.<\/p>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>Regulations of the Living Museum of Gingerbread in Toru\u0144<\/strong><\/h3>\n<p style=\"text-align: center;\"><strong>\u00a71<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Definitions<\/strong><\/p>\n<p><strong>For the purposes of these Regulations, the following terms shall have the meanings set out below:<\/strong><\/p>\n<ol>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"366\" data-end=\"376\">Museum<\/strong> \u2013 the Living Museum of Gingerbread, ul. Rabia\u0144ska 9, 87-100 Toru\u0144, operated by TO-TUR Toru\u0144ska Turystyka El\u017cbieta Olszewska; ul. Rabia\u0144ska 9, 87-100 Toru\u0144, NIP: 9561008009.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"551\" data-end=\"559\">Show<\/strong> \u2013 an interactive gingerbread baking show on the first floor of the Living Museum and a demonstration of bakery machinery and gingerbread decorating on the second floor of the Museum.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"744\" data-end=\"766\">Individual tourist<\/strong> \u2013 a person or a group of persons (adults and children) not exceeding 14 participants.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"854\" data-end=\"873\">Organized group<\/strong> \u2013 a group of persons (adults and children) from 15 to a maximum of 75 participants, excluding group supervisors and tour leaders.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1005\" data-end=\"1021\">School group<\/strong> \u2013 schools, kindergartens, and educational institutions making a group reservation directly (without the participation of intermediaries, travel agents, tour operators or guides).<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1202\" data-end=\"1211\">Buyer<\/strong> \u2013 an organized group or an individual tourist who has purchased a ticket to the Living Museum of Gingerbread.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1323\" data-end=\"1338\">VAT invoice<\/strong> \u2013 a sales document confirming a transaction between the parties. The invoice may be issued electronically (e-invoice) or in paper form (at the Buyer\u2019s request).<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1501\" data-end=\"1512\">Visitor<\/strong> \u2013 individual tourists, organized groups or school groups.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1572\" data-end=\"1582\">System<\/strong> \u2013 the online ticket reservation system available at <strong data-start=\"1635\" data-end=\"1666\">rezerwacje.torunatrakcje.pl<\/strong><\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1668\" data-end=\"1690\">Reservation amount<\/strong> \u2013 the payment for reserved tickets, calculated as the number of visitors multiplied by the ticket price.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"1797\" data-end=\"1807\">Ticket<\/strong> \u2013 confirmation of the agreement concluded by the Buyer with the Museum entitling the holder to participate in the Show organized by the Museum. Whenever the Regulations refer to a Ticket in the singular form, it shall also apply to the plural form and vice versa.<\/p>\n<\/li>\n<li>\n<p data-start=\"366\" data-end=\"549\"><strong data-start=\"2073\" data-end=\"2084\">Deposit<\/strong> \u2013 as defined in Article 394 of the Polish Civil Code \u2013 a non-refundable amount of PLN 200 paid towards a future show.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a72<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Opening hours<\/strong><\/p>\n<ol>\n<li data-section-id=\"pmh991\" data-start=\"2235\" data-end=\"2297\">\n<p data-start=\"2238\" data-end=\"2297\">The Museum is open <strong data-start=\"2257\" data-end=\"2294\">7 days a week from 10:00 to 18:00<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"r4foch\" data-start=\"2298\" data-end=\"2403\">\n<p data-start=\"2301\" data-end=\"2403\">The Museum is closed on <strong data-start=\"2325\" data-end=\"2400\">1 January, Easter Sunday, Easter Monday, 1 November, and 25\u201326 December<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1bb5ypu\" data-start=\"2404\" data-end=\"2466\">\n<p data-start=\"2407\" data-end=\"2466\">Shows take place <strong data-start=\"2424\" data-end=\"2463\">every full hour from 10:00 to 17:00<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1z8ty2\" data-start=\"2467\" data-end=\"2514\">\n<p data-start=\"2470\" data-end=\"2514\">A show lasts approximately <strong data-start=\"2497\" data-end=\"2511\">80 minutes<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"uixm1n\" data-start=\"2515\" data-end=\"2705\">\n<p data-start=\"2518\" data-end=\"2705\">In special circumstances, the Museum reserves the right to reduce or increase the number of shows. Information about such changes will be published on the website <strong data-start=\"2681\" data-end=\"2702\">muzeumpiernika.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1aot4ln\" data-start=\"2706\" data-end=\"2805\">\n<p data-start=\"2709\" data-end=\"2805\">Information about ticket prices, opening days and hours is available on <strong data-start=\"2781\" data-end=\"2802\">muzeumpiernika.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"w7mhw2\" data-start=\"2806\" data-end=\"2889\">\n<p data-start=\"2809\" data-end=\"2889\">A show with additional <strong data-start=\"2832\" data-end=\"2855\">English translation<\/strong> takes place daily at <strong data-start=\"2877\" data-end=\"2886\">14:00<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1kegiwd\" data-start=\"2890\" data-end=\"3082\">\n<p data-start=\"2893\" data-end=\"3082\">Shows with additional <strong data-start=\"2915\" data-end=\"2937\">German translation<\/strong> can be reserved by phone at <strong data-start=\"2966\" data-end=\"2986\">+48 56 663 66 17<\/strong> or by email at <strong data-start=\"3002\" data-end=\"3034\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:rezerwacje@muzeumpiernika.pl\" rel=\"noopener\" data-start=\"3004\" data-end=\"3032\">rezerwacje@muzeumpiernika.pl<\/a><\/strong>, no later than <strong data-start=\"3050\" data-end=\"3081\">7 days before the show date<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a73<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Tickets<\/strong><\/p>\n<ol>\n<li data-section-id=\"1byey77\" data-start=\"3109\" data-end=\"3213\">\n<p data-start=\"3112\" data-end=\"3213\">Tickets may be purchased at the Museum ticket office or online via <strong data-start=\"3179\" data-end=\"3210\">rezerwacje.torunatrakcje.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"p9aaap\" data-start=\"3214\" data-end=\"3275\">\n<p data-start=\"3217\" data-end=\"3275\">The ticket office opens <strong data-start=\"3241\" data-end=\"3272\">15 minutes before each show<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"u2mph5\" data-start=\"3276\" data-end=\"3459\">\n<p data-start=\"3279\" data-end=\"3316\">Discount tickets are available for:<\/p>\n<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>children, pupils and students up to the age of 26<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"3320\" data-end=\"3459\">\n<li data-section-id=\"1a6ohrj\" data-start=\"3377\" data-end=\"3425\">\n<p data-start=\"3379\" data-end=\"3425\">persons with disabilities over the age of 26<\/p>\n<\/li>\n<li data-section-id=\"1iqipd5\" data-start=\"3429\" data-end=\"3459\">\n<p data-start=\"3431\" data-end=\"3459\">seniors over the age of 65<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"enxaw9\" data-start=\"3460\" data-end=\"3591\">\n<p data-start=\"3463\" data-end=\"3591\">When purchasing a discount ticket, the relevant document confirming eligibility must be presented at the Museum ticket office.<\/p>\n<\/li>\n<li data-section-id=\"xqqyi1\" data-start=\"3592\" data-end=\"3876\">\n<p data-start=\"3595\" data-end=\"3626\">Free admission is granted to:<\/p>\n<ul data-start=\"3630\" data-end=\"3876\">\n<li data-section-id=\"33wnw6\" data-start=\"3630\" data-end=\"3663\">\n<p data-start=\"3632\" data-end=\"3663\">children under 3 years of age<\/p>\n<\/li>\n<li data-section-id=\"1g3jkul\" data-start=\"3667\" data-end=\"3740\">\n<p data-start=\"3669\" data-end=\"3740\">carers of persons with disabilities (1 carer per each 5 participants)<\/p>\n<\/li>\n<li data-section-id=\"1aafkiy\" data-start=\"3744\" data-end=\"3805\">\n<p data-start=\"3746\" data-end=\"3805\">supervisors of school groups (1 per each 15 participants)<\/p>\n<\/li>\n<li data-section-id=\"1t8e19r\" data-start=\"3809\" data-end=\"3876\">\n<p data-start=\"3811\" data-end=\"3876\">supervisors of kindergarten groups (1 per each 10 participants)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"zell8m\" data-start=\"3877\" data-end=\"3941\">\n<p data-start=\"3880\" data-end=\"3941\">A person with a disability may be accompanied by one carer.<\/p>\n<\/li>\n<li data-section-id=\"1iu8iqy\" data-start=\"3942\" data-end=\"4065\">\n<p data-start=\"3945\" data-end=\"4065\">The Museum reserves the right to introduce different ticket prices outside the standard opening hours specified in \u00a72.<\/p>\n<\/li>\n<li data-section-id=\"12vhtv6\" data-start=\"4066\" data-end=\"4157\">\n<p data-start=\"4069\" data-end=\"4157\">Ticket prices are listed on <strong data-start=\"4097\" data-end=\"4118\">muzeumpiernika.pl<\/strong> and are given in Polish zloty (PLN).<\/p>\n<\/li>\n<li data-section-id=\"eawuor\" data-start=\"4158\" data-end=\"4228\">\n<p data-start=\"4161\" data-end=\"4228\">A ticket entitles the holder to participate in <strong data-start=\"4208\" data-end=\"4225\">one show only<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"edbs8c\" data-start=\"4229\" data-end=\"4574\">\n<p data-start=\"4233\" data-end=\"4574\">The Buyer is not entitled to withdraw from the contract under the provisions of the <strong data-start=\"4317\" data-end=\"4355\">Consumer Rights Act of 30 May 2014<\/strong>, due to the nature of the service and Article 38(12) of the Act. Tickets may be refunded or exchanged only if the Show is cancelled or if a reservation is cancelled or modified under the rules described in \u00a75 and \u00a76.<\/p>\n<\/li>\n<li data-section-id=\"19j1xkl\" data-start=\"4575\" data-end=\"4944\">\n<p data-start=\"4579\" data-end=\"4944\">If a show is cancelled or rescheduled, the Museum will inform Buyers immediately. In such a case, the Buyer may exchange the Ticket for another show or request a refund. To obtain a refund, the Buyer must send a request to <strong data-start=\"4802\" data-end=\"4834\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4804\" data-end=\"4832\">rezerwacje@muzeumpiernika.pl<\/a><\/strong>. Refunds will be made by bank transfer or cash within <strong data-start=\"4889\" data-end=\"4900\">14 days<\/strong> after receiving all required information.<\/p>\n<\/li>\n<li data-section-id=\"ptkboz\" data-start=\"4945\" data-end=\"4998\">\n<p data-start=\"4949\" data-end=\"4998\">Fees for unused tickets are <strong data-start=\"4977\" data-end=\"4995\">non-refundable<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"2x3il7\" data-start=\"4999\" data-end=\"5155\">\n<p data-start=\"5003\" data-end=\"5155\">The Museum reserves the right to change ticket prices. Changes will be announced on <strong data-start=\"5087\" data-end=\"5108\">muzeumpiernika.pl<\/strong> and do not apply to already purchased tickets.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a74<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Reservations for Individual Tourists<\/strong><\/p>\n<ol>\n<li data-section-id=\"1ayftg4\" data-start=\"5211\" data-end=\"5319\">\n<p data-start=\"5214\" data-end=\"5319\">Individual customers may purchase tickets for <strong data-start=\"5260\" data-end=\"5280\">up to 14 persons<\/strong> via <strong data-start=\"5285\" data-end=\"5316\">rezerwacje.torunatrakcje.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1iz121a\" data-start=\"5320\" data-end=\"5530\">\n<p data-start=\"5323\" data-end=\"5530\">Payment for the full reservation amount must be made via <strong data-start=\"5380\" data-end=\"5403\">PayU within 3 hours<\/strong> after making the reservation and no later than <strong data-start=\"5451\" data-end=\"5481\">30 minutes before the show<\/strong>. Otherwise, the reservation will be cancelled.<\/p>\n<\/li>\n<li data-section-id=\"k7e7js\" data-start=\"5531\" data-end=\"5618\">\n<p data-start=\"5534\" data-end=\"5618\">The customer must print the ticket independently or present it on a mobile device.<\/p>\n<\/li>\n<li data-section-id=\"1ynsbl6\" data-start=\"5619\" data-end=\"5774\">\n<p data-start=\"5622\" data-end=\"5774\">The Museum reserves the right to combine individual tourists with other groups or visitors as long as the total number does not exceed <strong data-start=\"5757\" data-end=\"5771\">75 persons<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"12sx297\" data-start=\"5775\" data-end=\"5887\">\n<p data-start=\"5778\" data-end=\"5887\">It is possible to reserve a <strong data-start=\"5806\" data-end=\"5848\">private show exclusively for the Buyer<\/strong>. The price is determined individually.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a75<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Reservations for Organised and School Groups<\/strong><\/p>\n<ol>\n<li data-section-id=\"uvlkqd\" data-start=\"5951\" data-end=\"6073\">\n<p data-start=\"5954\" data-end=\"6073\">Reservations for organized or school groups can be made via <strong data-start=\"6014\" data-end=\"6045\">rezerwacje.torunatrakcje.pl<\/strong> for <strong data-start=\"6050\" data-end=\"6070\">15 to 60 persons<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"6efvlf\" data-start=\"6074\" data-end=\"6190\">\n<p data-start=\"6077\" data-end=\"6190\">The Museum reserves the right to combine groups if the total number of visitors does not exceed <strong data-start=\"6173\" data-end=\"6187\">75 persons<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"4y6cva\" data-start=\"6191\" data-end=\"6253\">\n<p data-start=\"6194\" data-end=\"6253\">Exclusive shows are possible upon <strong data-start=\"6228\" data-end=\"6250\">individual pricing<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"14s1r8q\" data-start=\"6254\" data-end=\"6389\">\n<p data-start=\"6257\" data-end=\"6389\">For school groups, <strong data-start=\"6276\" data-end=\"6329\">1 free supervisor ticket per each 15 participants<\/strong> is granted (supervisor does not participate in the show).<\/p>\n<\/li>\n<li data-section-id=\"11wjnri\" data-start=\"6390\" data-end=\"6531\">\n<p data-start=\"6393\" data-end=\"6531\">For kindergarten groups, <strong data-start=\"6418\" data-end=\"6471\">1 free supervisor ticket per each 10 participants<\/strong> is granted (supervisor does not participate in the show).<\/p>\n<\/li>\n<li data-section-id=\"1oe0otu\" data-start=\"6532\" data-end=\"6715\">\n<p data-start=\"6535\" data-end=\"6715\">If a school group consists exclusively of persons with disabilities and their carers, a <strong data-start=\"6623\" data-end=\"6645\">deposit of PLN 200<\/strong> must be paid via PayU within <strong data-start=\"6675\" data-end=\"6686\">3 hours<\/strong> of making the reservation.<\/p>\n<\/li>\n<li data-section-id=\"1xw96bg\" data-start=\"6716\" data-end=\"6821\">\n<p data-start=\"6719\" data-end=\"6821\">For groups of persons with disabilities, <strong data-start=\"6760\" data-end=\"6807\">1 free carer ticket per each 5 participants<\/strong> is granted.<\/p>\n<\/li>\n<li data-section-id=\"x92zwn\" data-start=\"6822\" data-end=\"6970\">\n<p data-start=\"6825\" data-end=\"6970\">The Buyer may choose the language of the show (<strong data-start=\"6872\" data-end=\"6893\">Polish or English<\/strong>). Shows cannot be conducted in more than <strong data-start=\"6935\" data-end=\"6967\">two languages simultaneously<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"mubpcq\" data-start=\"6971\" data-end=\"7098\">\n<p data-start=\"6974\" data-end=\"7098\">If the reservation date is more than <strong data-start=\"7011\" data-end=\"7038\">30 days before the show<\/strong>, the Buyer must pay a <strong data-start=\"7061\" data-end=\"7095\">PLN 200 deposit within 3 hours<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1hzxhg1\" data-start=\"7099\" data-end=\"7181\">\n<p data-start=\"7103\" data-end=\"7181\">The Buyer may also pay the <strong data-start=\"7130\" data-end=\"7169\">full reservation amount immediately<\/strong> via PayU.<\/p>\n<\/li>\n<li data-section-id=\"17ubgjc\" data-start=\"7182\" data-end=\"7277\">\n<p data-start=\"7186\" data-end=\"7277\">Failure to pay the deposit within <strong data-start=\"7220\" data-end=\"7231\">3 hours<\/strong> results in cancellation of the reservation.<\/p>\n<\/li>\n<li data-section-id=\"19wqmqs\" data-start=\"7278\" data-end=\"7346\">\n<p data-start=\"7282\" data-end=\"7346\">The remaining amount must be paid <strong data-start=\"7316\" data-end=\"7343\">30 days before the show<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"nrlagt\" data-start=\"7347\" data-end=\"7457\">\n<p data-start=\"7351\" data-end=\"7457\">Failure to pay the full amount by that time results in cancellation and the <strong data-start=\"7427\" data-end=\"7454\">deposit is not refunded<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"mzlt95\" data-start=\"7458\" data-end=\"7575\">\n<p data-start=\"7462\" data-end=\"7575\">If the reservation is made <strong data-start=\"7489\" data-end=\"7526\">less than 30 days before the show<\/strong>, full payment must be made within <strong data-start=\"7561\" data-end=\"7572\">3 hours<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1tuf9rx\" data-start=\"7576\" data-end=\"7636\">\n<p data-start=\"7580\" data-end=\"7636\">Failure to pay within 3 hours results in cancellation.<\/p>\n<\/li>\n<li data-section-id=\"12vasuw\" data-start=\"7637\" data-end=\"7776\">\n<p data-start=\"7641\" data-end=\"7776\">If the deposit exceeds the reservation amount, the difference will be refunded upon request sent to <strong data-start=\"7741\" data-end=\"7773\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:rezerwacje@muzeumpiernika.pl\" rel=\"noopener\" data-start=\"7743\" data-end=\"7771\">rezerwacje@muzeumpiernika.pl<\/a><\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1hfgnr9\" data-start=\"7777\" data-end=\"7871\">\n<p data-start=\"7781\" data-end=\"7871\">After full payment is received and verified, the Buyer receives the ticket electronically.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a76<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Ticket Refunds or Changes in the Number of Participants for Individual Tourists<\/strong><\/p>\n<ol>\n<li data-section-id=\"ok7dz9\" data-start=\"7970\" data-end=\"8226\">\n<p data-start=\"7973\" data-end=\"8060\">If an individual tourist cancels a reservation or reduces the number of participants:<\/p>\n<ul data-start=\"8064\" data-end=\"8226\">\n<li data-section-id=\"136x2vv\" data-start=\"8064\" data-end=\"8118\">\n<p data-start=\"8066\" data-end=\"8118\"><strong data-start=\"8066\" data-end=\"8102\">more than 7 days before the show<\/strong> \u2013 full refund<\/p>\n<\/li>\n<li data-section-id=\"uaxezq\" data-start=\"8122\" data-end=\"8170\">\n<p data-start=\"8124\" data-end=\"8170\"><strong data-start=\"8124\" data-end=\"8155\">7 to 3 days before the show<\/strong> \u2013 50% refund<\/p>\n<\/li>\n<li data-section-id=\"1xutz69\" data-start=\"8174\" data-end=\"8226\">\n<p data-start=\"8176\" data-end=\"8226\"><strong data-start=\"8176\" data-end=\"8212\">less than 3 days before the show<\/strong> \u2013 no refund<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"y4eum7\" data-start=\"8227\" data-end=\"8304\">\n<p data-start=\"8230\" data-end=\"8304\">Notifications must be sent by email to <strong data-start=\"8269\" data-end=\"8301\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:rezerwacje@muzeumpiernika.pl\" rel=\"noopener\" data-start=\"8271\" data-end=\"8299\">rezerwacje@muzeumpiernika.pl<\/a><\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"17jtoeu\" data-start=\"8305\" data-end=\"8377\">\n<p data-start=\"8308\" data-end=\"8377\">Increasing the number of participants depends on seat availability.<\/p>\n<\/li>\n<li data-section-id=\"5m3k3c\" data-start=\"8378\" data-end=\"8485\">\n<p data-start=\"8381\" data-end=\"8485\">If a reservation is made less than <strong data-start=\"8416\" data-end=\"8442\">3 days before the show<\/strong>, cancellation or changes are not possible.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a77<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Cancellation of Reservations or Changes in Participant Numbers for Organized and School Groups<\/strong><\/p>\n<ol>\n<li data-section-id=\"1vdglr1\" data-start=\"8599\" data-end=\"8720\">\n<p data-start=\"8602\" data-end=\"8720\">Organized and school groups may cancel reservations or change participant numbers <strong data-start=\"8684\" data-end=\"8717\">up to 30 days before the show<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1khwbw\" data-start=\"8721\" data-end=\"8797\">\n<p data-start=\"8724\" data-end=\"8797\">Notification must be sent by email to <strong data-start=\"8762\" data-end=\"8794\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8764\" data-end=\"8792\">rezerwacje@muzeumpiernika.pl<\/a><\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1lkfkjm\" data-start=\"8798\" data-end=\"8949\">\n<p data-start=\"8801\" data-end=\"8949\">If the full amount was paid and the reservation is cancelled within the allowed period, the Buyer receives a refund <strong data-start=\"8917\" data-end=\"8946\">minus the PLN 200 deposit<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"nl8pm4\" data-start=\"8950\" data-end=\"9074\">\n<p data-start=\"8953\" data-end=\"9074\">If the number of participants is reduced within the allowed period, the Buyer receives a refund for the unused tickets.<\/p>\n<\/li>\n<li data-section-id=\"1oqzjjh\" data-start=\"9075\" data-end=\"9158\">\n<p data-start=\"9078\" data-end=\"9158\">Increasing the number of participants is possible only if seats are available.<\/p>\n<\/li>\n<li data-section-id=\"1ns9ium\" data-start=\"9159\" data-end=\"9302\">\n<p data-start=\"9162\" data-end=\"9302\">If cancellation notice is not provided, the group must pay the <strong data-start=\"9225\" data-end=\"9252\">full reservation amount<\/strong> within <strong data-start=\"9260\" data-end=\"9270\">7 days<\/strong> to the Museum\u2019s bank account.<\/p>\n<\/li>\n<li data-section-id=\"1jse7x0\" data-start=\"9303\" data-end=\"9438\">\n<p data-start=\"9306\" data-end=\"9438\">If a reservation is made <strong data-start=\"9331\" data-end=\"9366\">30 days or less before the show<\/strong>, cancellation or changes are not possible and full payment is required.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a78<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Rules of Conduct<\/strong><\/p>\n<ol>\n<li data-section-id=\"59ootp\" data-start=\"9474\" data-end=\"9604\">\n<p data-start=\"9477\" data-end=\"9604\">Visitors arriving <strong data-start=\"9495\" data-end=\"9523\">more than 5 minutes late<\/strong> will not be admitted due to the interactive and theatrical nature of the show.<\/p>\n<\/li>\n<li data-section-id=\"hhwvm6\" data-start=\"9605\" data-end=\"9736\">\n<p data-start=\"9608\" data-end=\"9736\">Persons under the influence of alcohol or behaving in a way that may endanger safety or disturb the show will not be admitted.<\/p>\n<\/li>\n<li data-section-id=\"dvhz3t\" data-start=\"9737\" data-end=\"9808\">\n<p data-start=\"9740\" data-end=\"9808\">Visitors who disrupt the show may be asked to leave the show area.<\/p>\n<\/li>\n<li data-section-id=\"1g4k6n5\" data-start=\"9809\" data-end=\"9880\">\n<p data-start=\"9812\" data-end=\"9880\">Museum staff are not responsible for <strong data-start=\"9849\" data-end=\"9877\">children left unattended<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1h44jgw\" data-start=\"9881\" data-end=\"9952\">\n<p data-start=\"9884\" data-end=\"9952\"><strong data-start=\"9884\" data-end=\"9950\">One ticket entitles the holder to make one gingerbread cookie.<\/strong><\/p>\n<\/li>\n<li data-section-id=\"s0v3c9\" data-start=\"9953\" data-end=\"10086\">\n<p data-start=\"9956\" data-end=\"10086\">If personalized letters are ordered for groups, the Buyer must send the list of names <strong data-start=\"10042\" data-end=\"10083\">no later than 14 days before the show<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"whjbh9\" data-start=\"10087\" data-end=\"10140\">\n<p data-start=\"10090\" data-end=\"10140\"><strong data-start=\"10090\" data-end=\"10138\">Phone calls are not allowed during the show.<\/strong><\/p>\n<\/li>\n<li data-section-id=\"iogyen\" data-start=\"10141\" data-end=\"10260\">\n<p data-start=\"10144\" data-end=\"10260\">The Museum reserves the right to modify visiting times, reduce ticket limits, or close certain rooms if necessary.<\/p>\n<\/li>\n<li data-section-id=\"1lncrsr\" data-start=\"10261\" data-end=\"10343\">\n<p data-start=\"10264\" data-end=\"10343\">Additional information can be obtained at <strong data-start=\"10306\" data-end=\"10342\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:muzeumpiernika@muzeumpiernika.pl\" rel=\"noopener\" data-start=\"10308\" data-end=\"10340\">muzeumpiernika@muzeumpiernika.pl<\/a><\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a79<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Complaints Procedure<\/strong><\/p>\n<ol>\n<li data-section-id=\"t7gpot\" data-start=\"10383\" data-end=\"10516\">\n<p data-start=\"10386\" data-end=\"10516\">The Buyer may submit a complaint at any time via email to <strong data-start=\"10444\" data-end=\"10476\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:reklamacje@muzeumpiernika.pl\" rel=\"noopener\" data-start=\"10446\" data-end=\"10474\">reklamacje@muzeumpiernika.pl<\/a><\/strong>, by post, or in person at the Museum.<\/p>\n<\/li>\n<li data-section-id=\"1igmsup\" data-start=\"10517\" data-end=\"10570\">\n<p data-start=\"10520\" data-end=\"10570\">Complaints will be processed within <strong data-start=\"10556\" data-end=\"10567\">30 days<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"10oytgo\" data-start=\"10571\" data-end=\"10644\">\n<p data-start=\"10574\" data-end=\"10644\">The Museum expresses its willingness to resolve disputes <strong data-start=\"10631\" data-end=\"10643\">amicably<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><strong>\u00a710<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Amendments to the Regulations<\/strong><\/p>\n<ol>\n<li data-section-id=\"2p160d\" data-start=\"10694\" data-end=\"10774\">\n<p data-start=\"10697\" data-end=\"10774\">These Regulations are available at the Museum and on <strong data-start=\"10750\" data-end=\"10771\">muzeumpiernika.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1n90jkx\" data-start=\"10775\" data-end=\"10839\">\n<p data-start=\"10778\" data-end=\"10839\">The Regulations may be printed or stored on a data carrier.<\/p>\n<\/li>\n<li data-section-id=\"u572uu\" data-start=\"10840\" data-end=\"10997\">\n<p data-start=\"10843\" data-end=\"10997\">The Museum reserves the right to amend the Regulations at any time without stating reasons. Updated versions will be published on <strong data-start=\"10973\" data-end=\"10994\">muzeumpiernika.pl<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"1unaghj\" data-start=\"10998\" data-end=\"11131\">\n<p data-start=\"11001\" data-end=\"11131\">After the announcement of changes on the website, making a reservation constitutes <strong data-start=\"11084\" data-end=\"11130\">full acceptance of the updated Regulations<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;page1&#8243; css=&#8221;.vc_custom_1645991797094{background-image: url(https:\/\/muzeumpiernika.pl\/wp-content\/uploads\/2022\/02\/omuzeum.jpg?id=1558) !important;}&#8221;][vc_column][vc_raw_html]JTNDaDElM0VSZWd1bGF0aW9uJTNDJTJGaDElM0UlMEElM0NhJTIwaHJlZiUzRCUyMmh0dHBzJTNBJTJGJTJGbXV6ZXVtcGllcm5pa2EucGwlMkYlMjIlM0VTdGFydCUzQyUyRmElM0VSZWd1bGF0aW9u[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=&#8221;onas2n&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css=&#8221;&#8221;] Terms and Conditions of the Ticket Reservation System rezerwacje.torunatrakcje.pl \u00a71 These Terms and Conditions apply to the sale of tickets and products through the rezerwacje.torunatrakcje.pl system. The regulations of individual attraction organizers or direct sellers may impose additional obligations on purchasers that are not specified in these [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-2167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Regulation - \u017bywe Muzeum Piernika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muzeumpiernika.pl\/en\/regulamin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regulation - \u017bywe Muzeum Piernika\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=&#8221;page1&#8243; css=&#8221;.vc_custom_1645991797094{background-image: url(https:\/\/muzeumpiernika.pl\/wp-content\/uploads\/2022\/02\/omuzeum.jpg?id=1558) !important;}&#8221;][vc_column][vc_raw_html]JTNDaDElM0VSZWd1bGF0aW9uJTNDJTJGaDElM0UlMEElM0NhJTIwaHJlZiUzRCUyMmh0dHBzJTNBJTJGJTJGbXV6ZXVtcGllcm5pa2EucGwlMkYlMjIlM0VTdGFydCUzQyUyRmElM0VSZWd1bGF0aW9u[\/vc_raw_html][\/vc_column][\/vc_row][vc_row el_class=&#8221;onas2n&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css=&#8221;&#8221;] Terms and Conditions of the Ticket Reservation System rezerwacje.torunatrakcje.pl \u00a71 These Terms and Conditions apply to the sale of tickets and products through the rezerwacje.torunatrakcje.pl system. 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